Privacy policy

This Privacy Policy applies to personal information collected through CRPro-controlled services and activities.

It does not govern the independent privacy practices of third-party websites, platforms, employers, educational institutions, sponsors, or other organizations, even when their services are linked to or integrated with CRPro services.

When you interact with a third-party service, that provider may separately process your information under its own privacy policy.

A. Contact and Identity Information

We may collect:

• Name;
• email address;
• telephone number;
• mailing or billing address;
• username or account identifier;
• profile photograph;
• LinkedIn or other professional profile information; and
• other contact details you choose to provide.

B. Professional Information

We may collect:

• Job title;
• employer or organization;
• department or business function;
• professional credentials;
• professional experience;
• areas of interest;
• industry role;
• training needs; and
• information submitted in speaker, instructor, partnership, employment, or contractor applications.

C. Account and Learning-Platform Information

When you create or use a CRPro academy account, we may collect or generate:

• Username and login credentials;
• account preferences;
• course purchases and enrollments;
• assigned learning paths;
• lesson and module activity;
• course progress;
• attendance and participation;
• time spent in courses or activities;
• assessment, quiz, exam, assignment, or survey responses;
• scores, results, and feedback;
• completion status;
• certificates, continuing-education records, or professional-development records;
• instructor communications;
• comments, discussion posts, or community activity;
• downloaded materials;
• login history; and
• other records associated with your learning experience.

Passwords may be handled through our platform provider or authentication provider. CRPro does not intend to store passwords in readable form.

D. Transaction and Payment Information

When you purchase a course, program, registration, subscription, product, or service, we may collect:

• Products or services purchased;
• transaction date;
• payment status;
• price, discount, coupon, or promotional information;
• billing name and address;
• tax-related information;
• invoice and receipt information; and
• limited payment-method information supplied by our payment processor.

Full payment-card details are generally collected and processed directly by third-party payment processors rather than stored by CRPro.

E. Webinar, Podcast, and Event Information

We may collect:

• Registration information;
• attendance records;
• check-in information;
• questions submitted before or during a program;
• poll and survey responses;
• chat messages;
• networking preferences;
• continuing-education requests;
• accessibility requests;
• speaker or panelist information; and
• audio, video, photographs, recordings, or transcripts where applicable.

F. Communications and Support Information

We may collect information contained in:

• Emails;
• contact forms;
• support requests;
• direct messages;
• complaints;
• feedback;
• testimonials;
• reviews;
• survey responses; and
• other communications with CRPro.

G. Automatically Collected Information

When you use our websites or platforms, we or our service providers may automatically collect:

• IP address;
• browser type;
• device type;
• operating system;
• device identifiers;
• approximate geographic location;
• referring website or campaign;
• pages viewed;
• links clicked;
• session activity;
• login timestamps;
• course and content interactions;
• cookie identifiers;
• analytics information; and
• diagnostic or security logs.

H. Information from Third Parties

We may receive information from:

• LearnWorlds and other technology providers;
• LinkedIn and other social-media platforms;
• webinar and event platforms;
• payment processors;
• employers purchasing or assigning training;
• educational institutions;
• sponsors or business partners;
• referral partners;
• professional associations; and
• publicly available professional sources.

When an employer, client, institution, or other organization enrolls you in a CRPro program, that organization may provide your name, business contact information, role, training assignment, or other information needed to administer the program.

Unless CRPro specifically requests it through an appropriate process, please do not submit:

• Protected health information;
• identifiable patient or research-participant information;
• medical records;
• Social Security numbers;
• government identification numbers;
• complete financial-account information;
• confidential study data;
• proprietary clinical-trial information;
• passwords belonging to another service; or
• other highly sensitive information.

CRPro educational platforms are not intended to serve as clinical-trial databases, electronic health records, safety-reporting systems, or repositories for identifiable patient information.

Educational case studies, assignments, and discussions should be appropriately de-identified.

We may use personal information to:

A. Provide and Administer Services

• Create and manage user accounts;
• process registrations and purchases;
• deliver courses, webinars, podcasts, events, and other programs;
• provide access to lessons, materials, recordings, and resources;
• administer assessments and assignments;
• track participation and completion;
• issue certificates or continuing-education documentation;
• provide technical and customer support;
• authenticate users and maintain account security; and
• communicate operational information.

B. Manage Learning and Performance Records

We may use learning data to:

• track course progress;
• calculate scores and completion status;
• provide learner feedback;
• identify incomplete or overdue training;
• evaluate program effectiveness;
• improve instructional design;
• provide training reports;
• maintain certification or completion records; and
• support audit, accreditation, compliance, or customer-reporting requirements where applicable.

C. Communicate with You

We may send:

• Account notifications;
• registration confirmations;
• course-access instructions;
• reminders;
• schedule changes;
• service notices;
• support responses;
• certificate notifications;
• transaction receipts;
• policy updates; and
• other communications necessary to administer your relationship with CRPro.

D. Marketing and Professional Engagement

Where permitted by law and consistent with the choices presented to you, we may:

• send newsletters;
• promote courses, webinars, podcasts, events, services, and resources;
• recommend programs based on professional interests or prior participation;
• invite you to participate as a speaker, instructor, contributor, or partner;
• conduct audience segmentation;
• measure marketing performance; and
• develop professional-community initiatives.

You may unsubscribe from promotional email communications at any time. Unsubscribing from marketing does not prevent CRPro from sending necessary transactional, educational, account, or service-related communications.

E. Improve and Develop Services

We may use information to:

• analyze platform performance;
• understand learner engagement;
• evaluate course quality;
• identify technical problems;
• test new features;
• develop new courses and services;
• conduct aggregated business analysis; and
• improve the accessibility, relevance, and usability of our programs.

F. Security, Fraud Prevention, and Legal Compliance

We may use information to:

• detect unauthorized access;
• investigate suspected fraud, misuse, cheating, or policy violations;
• enforce contracts and platform terms;
• protect CRPro, users, instructors, and third parties;
• comply with legal obligations;
• respond to lawful requests; and
• establish, exercise, or defend legal claims.

Where applicable law requires a legal basis for processing, CRPro may process personal information based on:

• Contract: Processing necessary to provide a course, product, event, subscription, or other service you requested.
• Consent: Processing based on permission you provided, such as certain marketing communications or optional recordings.
• Legitimate interests: Processing reasonably necessary to operate, secure, evaluate, and improve CRPro’s business and services, provided those interests are not overridden by your rights.
• Legal obligation: Processing necessary to comply with applicable laws, regulations, tax requirements, court orders, or other lawful obligations.
• Protection of rights: Processing necessary to protect the rights, safety, property, or legal interests of CRPro or others.

Where processing is based on consent, you may withdraw that consent, subject to applicable legal and operational limitations.

CRPro uses LearnWorlds to host and administer portions of its online academy.

LearnWorlds may process personal information on CRPro’s behalf to provide services such as:

• account creation and authentication;
• course hosting;
• video and content delivery;
• course-progress tracking;
• assessments;
• certificates;
• reporting and analytics;
• community features;
• sales records;
• email or platform notifications; and
• technical support.

CRPro may access and export information maintained within the platform, including user information, course activity, assessments, certificates, and sales records.

LearnWorlds may also process certain information for its own lawful operational, security, and platform-management purposes as described in its own privacy documentation.

CRPro may enter into a data-processing agreement with LearnWorlds governing its processing of personal information on CRPro’s behalf.

Some learners participate through an employer, sponsor, client, professional association, educational institution, or other organization.

In those circumstances, CRPro may share relevant training information with the organization that purchased, assigned, sponsored, or administers the training, including:

• Enrollment status;
• attendance;
• course progress;
• completion status;
• assessment results;
• certificates;
• assigned learning;
• deadlines;
• engagement data; and
• other agreed training-administration information.

CRPro will limit such reporting to information reasonably connected to the training relationship, contractual requirements, compliance needs, or program administration.

Learners should understand that training completed through an employer-sponsored or enterprise account may not be private from that sponsoring organization.

CRPro does not authorize sponsoring organizations to use learner information for purposes unrelated to the applicable training or their independent legal relationship with the learner.

Assessment responses, scores, course completion records, and certificates may be stored as part of your educational record.

CRPro may use this information to:

• determine whether completion requirements were met;
• generate or verify certificates;
• investigate academic-integrity concerns;
• respond to credential-verification requests;
• meet accreditation, professional-development, contractual, or audit requirements; and
• maintain historical training records.

CRPro may verify the validity of a certificate or credential when requested by the learner, an employer, a client, a credentialing body, or another party with a reasonable verification purpose.

Verification may be limited to information such as your name, course title, completion date, certificate identifier, and certificate status.

CRPro or its technology providers may use artificial-intelligence-assisted tools for limited purposes such as:

• generating draft educational content;
• supporting course design;
• summarizing feedback;
• providing learner assistance;
• evaluating non-sensitive platform activity;
• recommending educational materials; or
• assisting with administrative processes.

CRPro does not intend to use automated decision-making to make legally significant decisions about learners without appropriate human review.

Users should not submit confidential clinical-trial information, protected health information, patient information, proprietary protocols, or other sensitive information into AI-enabled educational features unless CRPro has expressly authorized the use and provided appropriate instructions.

Where required, CRPro will provide additional notice or obtain consent before using AI systems to evaluate learner performance.

CRPro webinars, podcasts, virtual events, interviews, classes, and other programs may be recorded.

Speakers, hosts, panelists, interviewees, and active participants may have their:

• Name;
• likeness;
• voice;
• professional biography;
• presentation;
• chat contribution;
• submitted question; or
• other participation

included in a recording, transcript, excerpt, promotional clip, social-media post, educational resource, or related publication.

CRPro will provide appropriate notice or obtain authorization where required.

Passive registration or attendance alone does not authorize CRPro to publicly disclose an attendee’s contact information.

Attendee lists will not ordinarily be made public. CRPro may share limited attendee information with co-hosts, event sponsors, accrediting organizations, or program partners when disclosed at registration, reasonably necessary to administer the event, or separately authorized.

When permitted, CRPro may use your contact and professional information to send information about:

• Courses;
• certifications;
• webinars;
• podcasts;
• events;
• professional-development opportunities;
• educational resources;
• consulting services;
• surveys;
• partnerships; and
• other CRPro activities.

You may unsubscribe from promotional emails using the unsubscribe link in the message or by contacting CRPro.

We may retain limited information necessary to honor an unsubscribe request.

CRPro and its service providers may use cookies, pixels, local storage, software development kits, and similar technologies.

These technologies may be used to:

• keep users signed in;
• maintain account security;
• remember preferences;
• deliver course functionality;
• process purchases;
• measure website and course usage;
• troubleshoot technical issues;
• analyze engagement;
• measure advertising or campaign performance; and
• improve CRPro services.

Cookies may include:

• Strictly necessary cookies, required for security, login, payment, and platform functionality;
• Preference cookies, used to remember settings;
• Analytics cookies, used to understand usage and performance; and
• Marketing cookies, used to measure campaigns or provide relevant communications.

Where required, users will be given an opportunity to manage non-essential cookies.

Browser or device settings may also allow you to block or delete cookies. Disabling certain cookies may interfere with account, course, payment, or website functionality.

CRPro may maintain a separate Cookie Policy providing additional detail.

CRPro may use analytics tools to understand website traffic, registrations, course activity, engagement, and program performance.

We may also use advertising or social-media tools to measure campaign results, create audiences, or understand whether an advertisement resulted in a registration or purchase.

Depending on the technology and applicable law, certain advertising disclosures may be characterized as “sharing” personal information for cross-context behavioral advertising, even when CRPro does not receive money in exchange.

Where legally required, CRPro will provide an appropriate opt-out mechanism.

CRPro does not knowingly use sensitive personal information for targeted advertising.

CRPro does not sell personal information for monetary compensation.

We may disclose personal information to the following categories of recipients:

A. Service Providers

Providers supporting:

• Learning-management systems;
• website hosting;
• video hosting;
• webinar and podcast platforms;
• email delivery;
• customer relationship management;
• analytics;
• payment processing;
• accounting;
• customer support;
• cybersecurity;
• cloud storage;
• surveys;
• event registration;
• certificate generation;
• transcription; and
• professional services.

These providers may process information only as permitted by their agreements with CRPro and applicable law.

B. Employers, Clients, and Sponsoring Organizations

Where training is purchased, assigned, or sponsored by an organization, CRPro may provide relevant enrollment, participation, progress, assessment, and completion information to that organization.

C. Instructors and Program Personnel

Instructors, facilitators, administrators, graders, moderators, and authorized contractors may access information needed to deliver and administer a program.

D. Co-Hosts, Sponsors, and Business Partners

CRPro may share limited information with a co-host, sponsor, accrediting organization, or program partner when:

• disclosed during registration;
• necessary to operate the program;
• required for accreditation or continuing education;
• authorized by you; or
• otherwise permitted by law.

CRPro will not represent that information is kept exclusively by CRPro when a disclosed event arrangement requires sharing.

E. Legal and Safety Disclosures

We may disclose information when reasonably necessary to:

• comply with law or legal process;
• respond to a lawful government request;
• protect rights, property, or safety;
• prevent fraud or abuse;
• investigate security incidents;
• enforce agreements; or
• defend legal claims.

F. Business Transactions

Information may be disclosed in connection with a merger, acquisition, financing, restructuring, bankruptcy, sale of assets, or similar transaction, subject to appropriate confidentiality and legal requirements.

CRPro may create aggregated, statistical, or de-identified information that does not reasonably identify an individual.

We may use or disclose such information for:

• Program evaluation;
• instructional improvement;
• benchmarking;
• research;
• reports;
• marketing;
• business planning; and
• other lawful purposes.

CRPro will not attempt to re-identify information that has been intentionally de-identified except as permitted by law for security, validation, or compliance purposes.

CRPro retains personal information for as long as reasonably necessary to:

• provide services;
• maintain accounts;
• document purchases;
• track course completion;
• verify certificates;
• administer enterprise training;
• maintain accreditation or professional-development records;
• comply with tax, accounting, contractual, and legal obligations;
• resolve disputes;
• enforce agreements; and
• protect against fraud or misuse.

Retention periods vary by information type and relationship.

For example:

• Lead and marketing information may be retained while there is an active or reasonably anticipated professional relationship.
• Account information may be retained while an account remains active and for a reasonable period afterward.
• Payment and transaction records may be retained for legally required accounting and tax periods.
• Completion, certificate, and continuing-education records may be retained for an extended period to support future verification.
• Technical logs may be retained for shorter operational and security periods unless needed for an investigation.

CRPro may retain limited information after a deletion request when necessary to comply with law, maintain transaction or certificate records, prevent fraud, resolve disputes, or honor communication preferences.

CRPro uses reasonable administrative, technical, and organizational safeguards designed to protect personal information.

These measures may include:

• Access controls;
• authentication controls;
• role-based permissions;
• secure hosting;
• encryption where appropriate;
• vendor review;
• security monitoring;
• staff or contractor confidentiality obligations;
• data minimization;
• backup practices; and
• incident-response procedures.

No online platform, transmission method, or storage system can be guaranteed to be completely secure.

Users are responsible for maintaining the confidentiality of their passwords and for promptly notifying CRPro of suspected unauthorized account activity.

If CRPro becomes aware of a security incident affecting personal information, we will investigate and respond in accordance with applicable law and our contractual obligations.

Where legally required, CRPro will notify affected individuals, regulators, business customers, or other appropriate parties.

CRPro is based in the United States.

Personal information may be processed in the United States and in other countries where CRPro’s technology providers, contractors, or business partners operate.

Those countries may have privacy laws that differ from the laws in your jurisdiction.

Where required, CRPro or its providers may use contractual protections or other recognized transfer mechanisms for international data transfers.

Depending on your location and applicable law, you may have the right to:

• Request access to personal information held about you;
• request correction of inaccurate information;
• request deletion of certain information;
• request a portable copy of certain information;
• object to or restrict certain processing;
• withdraw consent;
• opt out of promotional communications;
• opt out of certain targeted advertising or data sharing;
• request information about categories of personal information collected or disclosed; and
• appeal certain decisions regarding a privacy request.

These rights are not absolute. Certain information may be exempt because of legal, contractual, security, accreditation, credential-verification, or recordkeeping requirements.

To submit a request, contact:

Email: info@clinicalresearchpro.com

CRPro may request reasonable information to verify your identity and authority before fulfilling a request.

Authorized agents may submit requests where permitted by law, subject to verification requirements.

CRPro will not discriminate against an individual for exercising an applicable privacy right.

California residents may have rights under the California Consumer Privacy Act, as amended, if CRPro is subject to that law.

Depending on applicability, these rights may include:

• The right to know the categories and specific pieces of personal information collected;
• the right to know the sources, purposes, and categories of recipients;
• the right to request deletion;
• the right to request correction;
• the right to opt out of the sale or sharing of personal information;
• the right to limit certain uses of sensitive personal information; and
• the right to non-discrimination.

CRPro does not sell personal information for monetary compensation.

CRPro may use analytics or advertising technologies that could be considered “sharing” under California law. Where legally required, CRPro will provide a “Your Privacy Choices” or similar mechanism and recognize legally required browser-based opt-out signals.

This section does not state that CRPro necessarily meets the statutory thresholds requiring full CCPA compliance. CRPro may voluntarily honor reasonable privacy requests even when a particular law does not apply.

Individuals in the European Economic Area, United Kingdom, or Switzerland may have rights concerning:

• Access;
• correction;
• deletion;
• restriction;
• objection;
• portability; and
• withdrawal of consent.

They may also have the right to submit a complaint to an applicable data-protection authority.

CRPro’s legal basis for processing may include contract, consent, legitimate interests, compliance with law, and protection of legal rights.

CRPro’s general professional websites, academy, webinars, podcasts, and services are not directed to children under 13.

CRPro does not knowingly collect personal information online from children under 13 without legally required parental consent.

Certain courses or educational initiatives may be available to teenagers or other minors. Where such programs are offered, CRPro may implement additional age-appropriate notices, consent processes, parental or guardian authorization, institutional agreements, and privacy controls.

A general statement that a program is educational does not eliminate legal requirements concerning minors.

Parents or guardians who believe a child has submitted information improperly should contact CRPro.

CRPro is generally an independent professional-training provider and is not automatically subject to the Family Educational Rights and Privacy Act merely because it provides educational content.

However, when CRPro provides services to an educational institution subject to FERPA, CRPro may handle student information under the institution’s instructions and applicable contract.

In those circumstances, the institution remains responsible for determining its FERPA obligations, and CRPro will use covered information only for authorized educational purposes.

CRPro provides education and professional services connected to clinical research, but its general websites and learning platforms are not designed to collect or maintain identifiable patient health information.

Submission of health-related professional interests, participation in general educational discussions, or completion of clinical-research training does not necessarily make CRPro a healthcare provider or a business associate under the Health Insurance Portability and Accountability Act.

Users must not upload identifiable patient information or protected health information unless CRPro has established a separately authorized and contractually appropriate process.

CRPro services may contain links to or embedded content from third parties.

Those third parties may independently collect information when you interact with their content.

CRPro is not responsible for the privacy, security, availability, or content practices of third-party services.

Users should review the privacy practices of those services before providing information.

Some browsers offer “Do Not Track” settings. Because no uniform industry standard applies to all such signals, CRPro services may not respond to every Do Not Track signal.

Where legally required, CRPro will recognize supported opt-out preference signals, such as Global Privacy Control, for applicable advertising or data-sharing activities.

Questions, requests, or concerns about this Privacy Policy or CRPro’s privacy practices may be directed to:

Clinical Research Pro, Inc.
Privacy Email: info@clinicalresearchpro.com
General Email: info@clinicalresearchpro.com
Mailing Address: 1534 Ribbonwood Dr, Soddy Daisy, TN 37379, United States

For privacy requests, please include sufficient information to identify your relationship with CRPro and the nature of your request. Do not send sensitive identification documents unless CRPro specifically requests them through a secure method.